Contact us.
Most questions already have an answer in our FAQs, and Lumie, our AI assistant, can usually reply faster than our team.
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Search our FAQs
Parking, dogs, refunds, accessibility and more, for every venue.
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Email Lumie
Our AI assistant answers by email and can look up your booking.
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Chat with Lumie
Need an answer right now? Live chat is there for urgent questions, like on the day of your visit.
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Message our team
Still need us? A person from our team will reply by email.
Message our team.
Send us your details and question, and a person will reply by email.
Replies can take a few days in peak season. For anything about a booking you’ve already made, Lumie can usually help sooner.
You can also email us at lumie@luminate.live.